Frequently Asked Questions


  1. Delivery and Postage
  2. Process and Kit
  3. Questions about Contamination
  4. Soil Fertility

When will my sampling kit arrive?

Your sampling materials and instructions should arrive within 5 to 7 working days of ordering.

I have not received the sample kit, what should I do?

Please inform and another kit will be dispatched at no extra cost. Please allow for weekends and bank holidays if the kit is delayed.

The sample has been picked up/taken to a Post Office but no results have arrived, what should I do?

It may be that your sample has been lost in the mail network. If this has occurred we will dispatch another sampling kit at no extra cost. Please email to be sent another sampling kit.

How do I send the parcel to the lab?

The returns label inside the Soil Check kit allows you to take the parcel to a Post Office or have the parcel picked up from your home. To arrange pick up and to get more information on the other options, follow this link to the Royal Mail Click and Drop webpage